NHS England

Written By Kristy Lake
 

NATIONAL STAKEHOLDER CO-CREATION WORKSHOPS

How technology could increase access to personalised care for 2.5 million people living with complex needs in the UK

 
 
 

OUTCOME & IMPACT

  • Co-produced recommendations for the 5 areas of personalised care

  • Outcomes informed a 3-year future vision for NHS England which included how digital solutions could enable and accelerate the spread of personalised care to those who need it most - without losing human connection

  • Patient advocacy

"This was one of the most exciting and relevant workshops I have been to in a long time!"

Ann Gregory, Clinical Nurse, NHSX

 
 

THE CHALLENGE

  • Short turnaround: Dates, times and duration of the workshops were preset, with only two weeks to prepare.

  • Five very different subjects: One subject per workshop.

  • The outputs had to inform the strategy

THE AUDIENCES

  • Service users with complex needs

  • NHS, NHS X and NHS Digital

  • Social Care and NGO staff

  • Clinicians and leaders

EVENT SOLUTIONS

  • Bespoke and interactive innovation workshops: Each workshop was designed to co-produce solutions and recommendations

  • Bespoke tools, including ideation and planning.

    • Journey mapping, storyboarding & personas for each workshop.

    • Co-production of the vision and ideas.

    • Agile and ‘appreciative enquiry’ approach to ensure we remained focused within the 3-hour timeframe.

    • Content that was sensitive to the diversity of stakeholders and inclusive to maximise collaboration and learning.

  • Experience Gurus and Lived Experience: Each workshop was led and designed by expert facilitators.

  • Accessible venue and staging: We ensured venues were inclusive across the spectrum of needs and was accessible for vulnerable guests. We engaged and supported them in the lead-up and on the day. A dedicated member of staff was on hand throughout the workshops.

Kristy Lake
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